Where does DECIEM ship to?
We happily ship to almost every country. We offer one shipping option at this time, but we hope to offer expedited shipping in the future.
How much is shipping? How much to qualify for free shipping?
Region |
Currency |
Fee** |
Minimum for Free Shipping |
USA |
USD |
4.99 |
25.00 |
Canada |
CAD |
4.99 |
25.00 |
United Kingdom |
GBP |
4.99 |
25.00 |
Europe |
EUR |
4.99 |
25.00 |
Australia |
AUD |
9.99 |
50.00 |
New Zealand |
USD |
9.50 |
40.00 |
Korea |
KRW |
12,000 |
60,000 |
Macau |
USD |
10 |
50 |
Hong Kong |
HKD |
60 |
300 |
International* |
USD |
38.00 |
250.00 |
* If we are unable to ship to your region, we’re doing our best to get there soon and we appreciate your kind patience with us in the meanwhile.
** Shipping costs and thresholds are subject to change from time to time.
I'm in the US. Can I ship to military addresses, P.O. boxes?
Yes, you can! Our US orders are currently shipped through USPS via One Stop Mailing.
Can I ship to a mail forwarding address?
At this time, DECIEM allows mail forwarding addresses. However, please ensure your first and last name are included in the appropriate fields.
Please note if you choose to use a mail forwarding service, we are no longer responsible once it is delivered to that address. Orders shipped to a mail forwarding address are not eligible for replacements or refunds if we believe it has been reasonably delivered to that address.
We are not responsible for any damages or missing items shipped to a mail forwarding address.
We do not provide SDS sheets, so please be mindful of this when using your selected service.
How long does an order take to process?
We try to get to orders as quickly as we receive them and in most cases fulfill orders within 2 business days, but please allow up to 10 business days for orders to be processed due to the extremely high volume of orders we are receiving. We are putting additional resources in place to reduce these delays and appreciate your very kind patience in the interim. Fulfillment times may vary during peak periods such as after/during product launches, holidays and special promotions.
* If you are shipping to a hotel, please refer to the notice upon checkout for current processing times before placing your order. We take no responsibility if you are not there to receive it.
COVID-19 Update: Order processing may be further delayed in some countries. We are also mindful of any sanitization processes our couriers have in place that may delay processing to ensure your order is delivered safely. See more details here.
What is the estimate for delivery?
We use various couriers depending on the destination and, as a result, shipping times may vary. You will receive an email once your order has shipped with your tracking number for each order, along with a tracking link.
Most Canada, USA and UK orders arrive within 2-8 business days.
Most EU orders arrive within 3-14 business days.
Most Australia orders are delivered within 1-2 business days and 2-4 business days in New Zealand. International orders can take up to 21 business days.
We work as hard as we can to try to meet all delivery estimates, but sometimes there may be delays - e.g. because of postal/carrier delays, logistics, bad weather, or things out of our control.Our team can be reached via deciem.com/contact with any further queries you may have.
Which shipping courier do you use? Where do you ship from?
Because we ship worldwide, the shipping couriers vary by region and are subject to change from time to time. If you have any questions, please feel free to contact our Customer Happiness Team through deciem.com/contact.
Region |
Courier* |
Shipped from |
Australia & New Zealand |
Australia Post |
Australia |
Canada |
Canada Post |
Canada |
Central & South America |
Canada Post |
Canada |
International |
Landmark |
United Kingdom |
UK & Europe |
Royal Mail or Landmark |
United Kingdom |
USA |
USPS via OSM |
USA |
*Note that orders over $500 CAD/USD may be shipped with alternate couriers and/or require a signature upon delivery.
Has Brexit delayed UK or EU shipments?
Brexit negotiations and the temporary closure of borders may cause delays in the delivery of parcels sent to the EU from our UK warehouse. We do not expect that any additional fees will be incurred by our customers within these regions, and if duty applies to an order this will be pre-paid by DECIEM.
I did not receive a tracking number!
We assign tracking numbers to parcels right before they are shipped. As soon as your parcel is sent out, we send you a tracking notification with your tracking number for each order along with a link so you know where you can track the order. Please check if such an email is sent into your spam folder.
Please note that if you marked any of our email messages as spam on purpose or by accident you may not recieve any correspondence from us at all.
Do my shipping & billing addresses need to be the same?
They do not need to be the same. However, for security reasons, billing and shipping addresses are required to be in the same country.
How can I track my order?
Once your order has been dispatched from our warehouse, we will send you an email with your online tracking information. If you have a DECIEM account, you can track your order using your order number and your email address here once your order has been shipped.
Are there any customs, taxes, brokerage fees?
You will not incur any such border fees in Canada, USA, UK, EU or Australia as these countries are served by our local offices. For other destinations, you may be charged additional handling, import, or tax fees as your order passes through customs. Any additional charges on shipments are the customer’s responsibility, and we recommend reviewing these with your local customs departments prior to ordering. Unfortunately, we are unable to reimburse any customs fees incurred after an order has shipped.
Do you ship with Signature Required?
Orders within the USA over $500 are shipped with signature required. Some international parcels may also require a signature upon delivery.
Do you ship to China?
We do not ship to China at this time. If you are shopping with us from China, please visit TMall.