See our latest COVID-19 updates here
 
 
 
 
 

Return Policy

We’re sorry to hear that it’s not working out. If you are not satisfied with your purchase made through the DECIEM website or one of our DECIEM retail stores, we are happy to let you know that you may apply for a refund within 365 days (1 year) of purchase as stated on your invoice/receipt. We do not provide refunds or exchanges for products purchased outside of DECIEM, please contact the retailer purchased from regarding their policy. Shipping fees and Item(s) listed as Final Sale are non-refundable. Items purchased as a bundle or set (e.g. The Ordinary No-Brainer Set, Hylamide Core Series Bundle, NIOD Set No. 1) must be returned in full in order to be eligible for a refund. Partial refunds will not be offered.

The product you wish to return must be in the original bottle and must be a minimum of 50% full. We will not accept a return of more than 10 units of the same item(s) per order

IN-STORE/PICKUP PURCHASES

You may return unwanted items to any DECIEM retail location within the same country of your original purchase. A receipt or proof of purchase is required to process your refund to your original method of payment. We do not offer store credit or exchanges. We are unable to process your refund without the physical OR electronic copy of your receipt provided to you upon checkout in addition to the original method of payment used.

If you are unable to return to one of our DECIEM Retail Stores you can return the item to one of the DECIEM warehouses noted below. Please be advised that your refund will be issued via PayPal and we will need you to confirm your PayPal email address.

ONLINE ORDERS

Please send your item(s) that you wish to return to your nearest DECIEM warehouse listed below:

We ask you to ensure that the original or a copy of your invoice is included with your shipment. We do not cover the cost of return shipping. We recommend you purchase tracking services for your protection and to also save the shipping receipt for your records. Only items received by our warehouse can be credited.

Please confirm the DEC order number, products returned, and return tracking details by submitting them to the Customer Happiness Team by visiting our contact page under “Returns”. If we cannot locate your order number, we are unable to process the refund. Please be mindful of what is being sent to us as any items incorrectly sent back cannot be credited and will not be sent back to you.

Canada:
DECIEM
Attn: RETURNS
1510 Caterpillar Road.
Mississauga, ON L4X 2Y1
Canada

USA:
Deciem USA LLC
Attn: RETURNS
75 Oxford Drive
Moonachie, New Jersey
07074
USA

UK/EU:
Deciem UK Ltd
Attn: RETURNS
Unit 8 Castle Park
Queens Drive
Nottingham NG2 1AH
United Kingdom

Australia:
DECIEM
Attn: RETURNS
Unit 13, 331 Ingles Street
Port Melbourne, VIC 3207
Australia

Can I return a product purchased from DECIEM.com in store?

Online purchases will be accepted in store for a refund, but the funds cannot be reimbursed in-store. Our Store Associates will accept the items and submit a refund request for you which will be issued by our Customer Happiness Team within 3-5 business days.Our customer Happiness Team will email you an updated invoice with refund details.

THIRD PARTY RETAILERS

We do not provide refunds or exchanges for products purchased outside of DECIEM. You must abide by the return and exchange policies set in place by the authorized retailer you have made your purchase with. Please contact the retailer in question for more details.

REFUNDS:

All returns will be credited to the original method of payment. We cannot refund to another an alternative card. The refund will be issued upon processing of the returned item(s). Please allow up to 12 days* for us to receive and process your request. You will receive an email notification upon completion of return processing.

Please note this timeframe has been impacted by COVID-19. See more details here.

DECIEM maintains the right to determine, in its sole and absolute discretion, whether you are entitled to a refund and, if so, the amount of the refund you are eligible to receive. All DECIEM products listed as final sale are not eligible for a refund. DECIEM reserves the right, in its sole and absolute discretion, to refuse to provide a refund or accept your Order for any reason – including, but not limited to, if we deem your Order to be suspicious or fraudulent in any way. To contact customer service, please reach out on our Contact Page.

Related topics: Terms of Use and Privacy Policy.

The Abnormal Beauty Company